Our Vision

Our Mission

Our Mission is to achieve excellence in the formulation and implementation of Customs and Excise initiatives aimed at:

  1. Realising the revenues in a fair, equitable and efficient manner
  2. Administering the Government’s economic, tariff and trade policies with a practical and pragmatic approach
  3. Facilitating trade and industry by streamlining and simplifying Customs and Excise processes and helping Indian business to enhance its competitiveness
  4. Creating a climate for voluntary compliance by providing guidance and building mutual trust
  5. Combating revenue evasion, commercial frauds and social menace in an effective manner

Our Commitment

We shall carry out our tasks with

  1. Integrity and judiciousness
  2. Courtesy and understanding
  3. Objectivity and transparency
  4. Promptness and efficiency

We shall encourage and assist voluntary tax compliance by our clients.

Our Strategy

To achieve our mission, we would focus on-

  1. Enhancing the use of Information Technology
  2. Streamlining Customs and Excise procedures
  3. Encouraging voluntary compliance
  4. Evolving cooperative initiatives
  5. Assisting in the formulation of Tariff Policies
  6. Combating revenue evasion, commercial frauds and social menace effectively
  7. Measuring conformance to service delivery standards
  8. Developing professionalism and responsibility

Enhancing the use of Information Technology

  1. The use of information Technology has brought about a revolution in the manner in which business operations are carried out throughout the world. More and more operations are being carried out ‘on-line’, reducing the time taken and taking the world towards ‘paperless’ operations. Thus use of ‘Electronic Data Interchange'(EDI) has come to be accepted widely as the means of interface between business partners as also Government agencies.
  2. Indian Customs is also committed to adopt this new deal so as to attain global standards in speeding up flow of goods, thereby reducing the turn-around and inventory carrying costs, imparting vital competitive edge to the Indian trade and industry.
  3. Building on the success of the pilot EDI project at Delhi Air Cargo, we could seek to promote electronic commerce and facilitate expeditious clearance of cargo through the following measures:

(a).Automated processing of import and export entries and cargo declarations, with least paper work and human intervention, at the sea ports, airports, inland container depots, container freight stations and land border stations.

(b). Enabling EDI with businesses, shipping lines, airlines, carriers, customs agents, custodians and other agencies concerned with cargo clearance and international trade.

(c).Providing access to customs electronic infrastructure to enable business partners to obtain information required by them for making compliance.

(d).Computerisation of all the other Customs operations and management activities to provide better services to our clients and enhance our performance.

4.Similarly, we envisage the following measures for enhancing the use of information technology in our excise operations:

(a).Receipt and processing of excise assessment returns electronically, through EDI, Internet and other means.

(b).Enabling the assessees to maintain computerised records, issue computer generated invoices and file returns electronically.

(c).Having an automated ‘returns’ processing system to assist assessment and audit functions.

(d).Building a Management Information System to assist policy making,monitoring of revenue trends and combating duty evasion by developing assessee profiles.

Encouraging Voluntary Compliance

Compliance with tax laws is the shared responsibility of the tax payer and the tax coll