Our Vision

Our Mission

Our Mission is to achieve excellence in the formulation and implementation of Customs and Excise initiatives aimed at:

  1. Realising the revenues in a fair, equitable and efficient manner
  2. Administering the Government’s economic, tariff and trade policies with a practical and pragmatic approach
  3. Facilitating trade and industry by streamlining and simplifying Customs and Excise processes and helping Indian business to enhance its competitiveness
  4. Creating a climate for voluntary compliance by providing guidance and building mutual trust
  5. Combating revenue evasion, commercial frauds and social menace in an effective manner

Our Commitment

We shall carry out our tasks with

  1. Integrity and judiciousness
  2. Courtesy and understanding
  3. Objectivity and transparency
  4. Promptness and efficiency

We shall encourage and assist voluntary tax compliance by our clients.

Our Strategy

To achieve our mission, we would focus on-

  1. Enhancing the use of Information Technology
  2. Streamlining Customs and Excise procedures
  3. Encouraging voluntary compliance
  4. Evolving cooperative initiatives
  5. Assisting in the formulation of Tariff Policies
  6. Combating revenue evasion, commercial frauds and social menace effectively
  7. Measuring conformance to service delivery standards
  8. Developing professionalism and responsibility

Enhancing the use of Information Technology

  1. The use of information Technology has brought about a revolution in the manner in which business operations are carried out throughout the world. More and more operations are being carried out ‘on-line’, reducing the time taken and taking the world towards ‘paperless’ operations. Thus use of ‘Electronic Data Interchange'(EDI) has come to be accepted widely as the means of interface between business partners as also Government agencies.
  2. Indian Customs is also committed to adopt this new deal so as to attain global standards in speeding up flow of goods, thereby reducing the turn-around and inventory carrying costs, imparting vital competitive edge to the Indian trade and industry.
  3. Building on the success of the pilot EDI project at Delhi Air Cargo, we could seek to promote electronic commerce and facilitate expeditious clearance of cargo through the following measures:

(a).Automated processing of import and export entries and cargo declarations, with least paper work and human intervention, at the sea ports, airports, inland container depots, container freight stations and land border stations.

(b). Enabling EDI with businesses, shipping lines, airlines, carriers, customs agents, custodians and other agencies concerned with cargo clearance and international trade.

(c).Providing access to customs electronic infrastructure to enable business partners to obtain information required by them for making compliance.

(d).Computerisation of all the other Customs operations and management activities to provide better services to our clients and enhance our performance.

4.Similarly, we envisage the following measures for enhancing the use of information technology in our excise operations:

(a).Receipt and processing of excise assessment returns electronically, through EDI, Internet and other means.

(b).Enabling the assessees to maintain computerised records, issue computer generated invoices and file returns electronically.

(c).Having an automated ‘returns’ processing system to assist assessment and audit functions.

(d).Building a Management Information System to assist policy making,monitoring of revenue trends and combating duty evasion by developing assessee profiles.

Encouraging Voluntary Compliance

Compliance with tax laws is the shared responsibility of the tax payer and the tax collector. Nevertheless, a tax system can be effective only if it can systematically obtain voluntary compliance of the tax laws by the assessees. To encourage voluntary compliance, the tariff levels should be moderate, the procedures simple, and the cost burden of compliance minimal. There should be certainty about the assessments made and duty liability so as to eliminate retroactive burdens on the assessees. Further, we believe mutual trust should be the foundation on which the relationship between us and our clients are built.

To Win business confidence and create a climate for voluntary compliance, we would institute the following measures:

  1. Prior consultation with concerned trade interests and field formations before introducing changes in laws and procedures.
  2. Having a system of advance rulings on classification and valuation of goods and the applicability of specific duty exemption schemes.
  3. Improving the quality of service and providing information to the trade and the tax payers by establishing Guidance units at various Customs and Excise formations. Such Guidance Centres would furnish information to the trade on issues of specific interest and also provide general information regarding laws and procedures, and the admissibility of benefits under various exemption schemes.
  4. Make more effective use of Seminars ‘Open Houses’, Publicity materials, and Audio Visual Media for dissemination of information.
  5. Create a Website for CBEC on the Internet and make available copies of Notifications and Circulars on line for faster communication of information to Trade and field offices. Also provide Inter-Active Telephone Help Lines.
  6. Restructure the existing Grievance Redressal Machinery by setting up an independent ombudsman at each Customs Station and Central Excise Commissionerate.
  7. Evolve a common business identification number in place of separate identifiers being issued for Customs, Central Excise, Income Tax and Foreign Trade (DGFT) purposes.

Evolving Cooperative Initiatives


In the sphere of facilitation and regulation of International trade several agencies apart from Customs,have a role to play. We believe that trade with other countries can be enhanced only when these agencies act in concert and mutual cooperation. Similarly, in the area of border control we recognise the role of the Border Security Force and the Coast Guard.

At the International level too, cooperation with the World Customs Organisation and the World Trade Organisation to bring about greater harmonisation of Customs procedures and other trade related policies is identified as a clear need. Another area where cooperation amongst various countries involved in International Trade is called for is combating commercial frauds and smuggling or narcotics.

The initiatives identified in order to achieve these objectives are:

  1. Establishing durable working partnership with Airlines, Shipping Lines, Custodians and other Agencies and Organisations involved in cargo clearance.
  2. Evolving minimum standards through mutual consultations with various Agencies to reduce delays in the release of Import/Export Cargo (such as standards for time taken for filing of Manifests by the carriers, prior notice of arrival of goods to importers, for filing of goods declaration by Customs Agents, presentation of goods for examinations by the custodian, etc.).
  3. Co-operating with custodians at airports in setting up separate facilities for clearance of express consignments imported/exported through the courier mode.
  4. Co-operating with State Governments and other concerned agencies in developing and improving the infrastructure facilities for clearance of cargo at land Customs stations and other inland locations.
  5. Evolving a uniform nomenclature based on the Harmonised system for levy of Customs and Excise duties, export and import trade policy and trade statistics.
  6. Instituting and operating formal consultative mechanism with Director General of Foreign Trade/Ministry of Commerce for introducing or making changes in export and import trade policies.
  7. Entering into Mutual Administrative Assistance Agreements with the Customs Administrations of other countries in terms of the Nairobi Convention.

Streamlining Customs and Excise Procedures

  1. Customs and Central Excise procedures are perceived by the trade as cumbersome involving time consuming documentation, scrutiny and physical examination of goods, divergent practices and a high degree of individual discretion, resulting in impediments to the smooth movement of trade and acting against the interests of genuine importers, exporters and manufacturers. Appreciating this concern we are committed to streamlining and simplifying the procedure and setting a climate for voluntary compliance. The introduction of electronic processing of documents also entails a change in approach and re-engineering of Customs and Central Excise Processes based on selectivity, risk assessment and reduced intervention.
  2. We envisage the following measures to achieve this objective:


  1. Minimise pre-clearance scrutiny of import/export declarations and examination of goods.
  2. Introduce systems assessment i.e. without any human intervention for specified commodities/identified importers and exporters.
  3. Introduce audit-based post-clearance scrutiny for identified importers/exporters, industry groups. Combine post-clearance audit for Customs and Central Excise in respect of manufacturer-importers/exporters wherever possible.
  4. Accept periodic declarations instead of individual declarations for each consignment for identified importers/exporters.
  5. Introduce a system of deferred duty payment for identified assessees subject to revenue safeguards.
  6. Minimise physical examination of goods by effectively using ‘risk assessment’ based targeting techniques.
  7. Introduce a system of release of goods even where the documentation is incomplete or there has been contravention of Customs laws, subject to adequate safeguards.
  8. Eliminate divergent practices in the application of Customs laws and procedures at different Customs stations by effective monitoring and analysis of the computerised database.
  9. Move towards a single window clearance wherever possible.
  10. Provide 24 hours or ‘extended time’ Customs clearance facility, wherever required.
  11. Implement the provisions of International Conventions on Customs techniques ( Revised Kyoto Convention).
  12. Examine all extant procedures and eliminate those not compatible with trade facilitation.
  13. Undertake a continual review of Customs procedures so as to be responsive to changing situations.

Central Excise

  1. Study all the existing Central Excise procedures, and streamline and simplify them, so that the assesses are encouraged to comply voluntarily.
  2. Evolve a new and comprehensive Central Excise Law.
  3. Adept unified Modvat rules for inputs and capital goods.
  4. Move towards a system of periodical payment of duties by assessees.
  5. Replace physical checks with selective audit.
  6. Accept records maintained under Companies Act for the purpose of administration of Central Excise laws in lieu of statutory records.
  7. Evolve simplified schemes for refunds and rebates due to manufacturers and exporters.
  8. Eliminate divergent practices in the application of Excise laws and procedures at different formations by effective monitoring and analysis of the computerised database.
  9. Undertake a continual review of Excise procedures so as to be responsive to the changing situations.

Central Excise

As in the area of ‘international trade’, cooperation amongst various agencies concerned with domestic industry and trade is a clear need for effective monitoring of the trade pattern and for trade facilitation. The Income Tax Department, Sales Tax Department, the local Octroi Authorities, Police and the Department of Industries possess information useful for the Excise Department. This information can be effectively utilised for combating duplication of documentation and database. Common documents can be evolved to satisfy the requirements of various tax laws and also reducing the burden of reporting by the trade and industry to various agencies.

The initiatives identified in this regard are:

  1. Establishing a working partnership with other tax collecting departments.
  2. Entering into mutual administrative assistance agreement with other law enforcing agencies.
  3. Establishing of commercial data exchange mechanism with other law agencies using the common Business Identification Number.
  4. Development of common documentation system that satisfies the requirements of various trade related legislation.

Assisting in the formulation of Tariff Policies

Since 1991, several steps have been taken to lower import tariffs and excise duty levels and also reduce dispersion in the duty rates. Exemption schemes have also been considerably rationalised. This is an on going process and to enable the Government to take well considered decisions on the tariff/duties levels as also other concessions, it is proposed to:

  1. Undertake continual review of import tariffs and excise duty rates, keeping in view our international commitments (WTO bindings, if any) and their impact on domestic production.
  2. Conduct specific sectoral/commodity studies for imposing safeguard duties, anti-dumping duties and the like, so that domestic industry is able to raise its competitiveness.

Combating Revenue Evasion, Commercial Frauds and Social Menace Effectively

Despite the trade liberalisation and reduction in tariffs, the problems of duty evasion through underevaluation, misdeclaration, misuse of duty exemption schemes and other violations of laws including drug trafficking would need to be addressed. There are still substantial monetary advantages to encourage the ever growing number of economic offenders to circumvent law. The modus-operandi of smuggling has also undergone significant changes in step with the changing economic scenario and the growing ingenuity of the operators.

We propose the following measures to combat revenue evasion, commercial frauds and social menace effectively:


1. Make better use of intelligence systems and emerging technologies:

(a).By refocusing on information sourcing and analysis.

(b).By enhancing our strategic assessment of threats from smuggling and risk prone commodities.

(c).By improving the balance between central and local risk assessments across all businesses.

(d).By developing and maintaining links with international agencies on intelligence,investigation and enforcement activities.

(e).By developing a new risk assessment system to ensure a better balance between resources and risk.

2. Strengthen the Directorate General of Revenue Intelligence so as to enhance its capability in tackling commercial frauds.

3. Strengthen the Directorate of Valuation to enable it to provide information and guidance to field formations on price-trends, commodities prone to undervaluation, suspect imports and modus-operandi relating to valuation frauds.

Central Excise:

  1. Create a Directorate General of Audit to strengthen the audit set-up.
  2. Develop a professional audit programme by utilising modern audit techniques including a Computer Assisted Audit Programme(CAAP) based on risk analysis.
  3. Develop an Audit Programme for the administration of the Service Tax.
  4. Create a detailed and effective database on tax compliance for targeting ‘high risk’ and ‘low risk’ areas.
  5. Strengthen the Directorate General of Anti-evasion so as to enhance its capability in tackling commercial frauds.
  6. Tackle the Modvat and valuation frauds effectively by utilising the services of professional Chartered Accountants and Cost Accountants.

Measuring Conformance to service delivery standards

In the context of liberisation of trade, the service delivery levels of the Customs and Excise Administrations have to be substantially enhanced. It is accordingly proposed to first develop the standards for delivery of service to the trading community; then evaluate performance of Administration to bring about accountability. To improve the service delivery standards, the initiatives we have in mind are:

  1. Publication of Citizen’s Charter, setting out service standards.
  2. Undertaking a survey of satisfaction levels of travelling public passing through Customs at various Ports, Airports and other border stations; also conduct survey of satisfaction levels of businesses, industry and individuals involved in manufacture and clearance of goods and institute measures to improve service delivery conformance.
  3. Undertake on on-going-basis an assessment of the degree of conformance to standards and publish periodical reports for the information of the trading community.

Developing Professionalism and Responsibility

Any system is as perfect as the human being behind it. It is therefore, necessary that an important state holder is our realising the vision of the organisation, namely our employees are motivated to deliver their best. We believe that it is not merely enough that they are trained in Customs and Excise procedures; they should be infused with the positive attitude, empathy and an innate urge to help realise the desiderate of a responsive Government. We envisage the following measures to bring about greater professionalism in our approach and also raise the efficiency and effectiveness of our work force:

  1. Enhancing professionalism, skills and technical knowledge, so that the officials are adequately informed about their work and are ready to meet the expectations of those with whom they deal.
  2. Providing quality training to all supervisory and managerial level officers in management techniques, inter-personal relations, communication skill, conflict resolution, stress management, attitude building and crisis management.
  3. Ensuring the highest level of integrity and Professional Standards within the service.